Empathetic, English-fluent support professionals — sourced, assessed for what actually matters in support, and fully managed by Nearwork.
Nearwork is a managed remote-staffing partner. We help US and Canadian companies hire English-fluent talent from Colombia without the cost, risk or overhead of doing it alone.
A US hire is expensive and takes months. Going remote on your own means sifting résumés, chasing contractors, running payroll across borders and hoping the person actually works out.
We source and rigorously assess Customer Support talent in Colombia, then employ, payroll and manage them for you. You get a proven support pro on your team in about two weeks, at roughly half the US cost — fully managed.
We source, screen and score candidates — you hire them directly onto your payroll.
EOR & PayrollWe become the legal employer — contracts, payroll, benefits and compliance, no local entity.
Managed TeamA dedicated team with a Nearwork lead running quality, coaching and day-to-day delivery.
Partner ProgramWhite-label recruiting and staffing for agencies and firms that place talent for clients.
A decade of nearshore BPO built one of the region's deepest support talent pools — fluent English, US-hours overlap and a genuine service culture.
Every support pro is scored on the skills that matter for the role — so you hire on evidence, not a résumé.
Pick the role you're hiring for — we shortlist scored, English-fluent candidates in about two weeks.
Nearwork is the Employer of Record and the operating layer. You get the output of a support pro; we handle everything behind it.
We screen the market and score every support pro on the criteria that matter — then present 2–3 finalists.
We hire them locally as Employer of Record — compliant contracts, payroll, benefits and equipment. No entity needed.
A dedicated success lead runs 1:1s, quality reviews, performance tracking, time-off and day-to-day HR.
Monthly performance reviews and SLAs — plus a 6-month replacement guarantee if the fit isn't right.
A sample of vetted, available candidates. Tell us your brief and we'll shortlist for your exact needs.
Every candidate works through role-play scenarios scored by senior support leads on tone, listening and resolution. You see the recordings and scores before you decide.
Chat, email, phone and social. We match to your channel mix and tools — Zendesk, Intercom, Gorgias, Service Cloud or Front.
No. Nearwork acts as the Employer of Record and handles local contracts, payroll, benefits and compliance. Your hire works for you day to day; we're their legal employer.
Most searches produce a scored shortlist in about 14 days. You interview the finalists you like and pick — no résumé piles.
You're covered by a 6-month replacement guarantee. If it isn't working out, we re-source at no extra cost.
Tell us the brief. We'll have scored, vetted finalists in front of you in about two weeks.