About
Own the post-sale relationship for a portfolio of key accounts, driving adoption, retention, and expansion.
What you'll do
- Serve as the primary point of contact for assigned accounts, building trusted relationships with stakeholders and executive sponsors
- Develop and execute success plans aligned to customer goals and KPIs
- Monitor account health, usage data, and satisfaction scores; proactively address churn risk
- Lead onboarding, QBRs, and renewal conversations
- Identify upsell/cross-sell opportunities in partnership with Sales
What we're looking for
- 5+ years in Customer Success, Account Management, or similar client-facing role
- Proven track record managing enterprise or mid-market accounts and hitting retention/NRR targets
- Strong communication skills in English (written and verbal)
- Experience with CRM/CS tools (e.g., Salesforce, Gainsight, HubSpot)
- Data-driven approach to account planning