About
We are sourcing Customer Support Representatives to join managed support teams for US-based companies across various industries. In this role, you will be the first point of contact for customers, resolving inquiries, troubleshooting issues, and delivering a consistently excellent experience. If you are empathetic, solutions-oriented, and thrive in a structured support environment, we want to hear from you.
What you'll do
- Handle inbound customer inquiries via email, chat, and/or phone
- Resolve product or service issues efficiently and with empath
- Escalate complex cases to the appropriate team following established protocols
- Document interactions accurately in CRM or ticketing systems
- Maintain a high level of customer satisfaction (CSAT) and first-contact resolution
What we're looking for
- 1+ year of experience in customer support, call center, or BPO role
- Strong English communication skills — written and spoken (B2 minimum)
- Experience with helpdesk or ticketing tools (Zendesk, Freshdesk, Intercom, or similar)
- Patient, empathetic, and solution-focused mindset
- Ability to follow structured processes and document interactions